Privacy Policy

Last updated: 7 May 2025

1. Who We Are

Review Recorder is a service operated by SEO Growth ("we", "us", "our"), a digital marketing agency based in Australia. We provide done-for-you review generation services to businesses. This privacy policy explains how we collect, use, and protect personal information when you engage our services or visit our website.

2. Information We Collect

We collect the following types of information:

  • Client information: Business name, contact name, email address, phone number, and billing details provided when you engage our services.
  • Customer information: First name, mobile number, and/or email address of your customers, provided to us by you for the purpose of sending review requests on your behalf.
  • Usage data: Information about how you interact with our platform, including log data, browser type, and pages visited.
  • Communication records: Records of SMS and email messages sent through our service, including delivery status.

3. How We Use Your Information

We use the information we collect to:

  • Send review requests via SMS and/or email on your behalf to your customers.
  • Provide, maintain, and improve our services.
  • Communicate with you about your account, billing, and service updates.
  • Generate performance reports showing delivery rates and review outcomes.
  • Comply with legal obligations and resolve disputes.

4. How We Share Information

We do not sell personal information. We may share information with:

  • Service providers: Third-party providers who help us deliver our services, including Twilio (SMS delivery), Resend (email delivery), and Firebase (data storage and authentication). These providers only process data as necessary to perform their services.
  • Legal requirements: When required by law, regulation, or legal process.

5. Data Retention

We retain client account information for the duration of our service relationship and for a reasonable period thereafter for record-keeping purposes. Customer contact details and message logs are retained for 12 months from the date of sending, after which they are deleted. You may request earlier deletion by contacting us.

6. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal obligations).
  • Withdraw consent for future communications.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Cookies

Our website uses essential cookies required for authentication and session management. We do not use third-party tracking or advertising cookies.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify active clients of any material changes via email. The "last updated" date at the top of this page indicates when the policy was last revised.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

SEO Growth
Email: hello@reviewrecorder.com.au
Website: reviewrecorder.com.au